Order Fulfillment & Shipping

Order Fulfillment

Once you have placed your order, payment generally will be processed within 48 hours, at which point you should receive order confirmation via Shopify. If you are missing your order confirmation, please check your spam/junk folder, as sometimes these notices end up there.


In-stock orders will usually ship within 3-5 business days. If there are any delays in getting your order to the shipping depot, I will email you to let you know.

Dyed To Order items will ship within 3-5 business days following production. Estimated production timelines are quoted on individual product listings. These quotes generally contain a bit of grace time, but in the event production is taking longer than anticipated, I will email you to let you know.


Shipping

General

Items will be shipped to the address listed on your order.  Please double check your address so that items are not misplaced.

Customers who place multiple orders can request combined shipping. Please contact me at hello@brinedyeworks.ca as soon as possible after ordering if you would like to combine shipping. 

Please track your package through Canada Post, Purolator, Chit Chats, and/or USPS and contact THEM directly if any issues arise.  Once packages are accepted by by the shipper, Brine Dyeworks cannot and does not assume any responsibility for lost, stolen, misplaced, or damaged items.  Brine Dyeworks cannot replace or refund any packages that have been confirmed as delivered.

In the event a package is returned to Brine Dyeworks because it has been “refused”, or deemed “undeliverable”, a refund will only be issued for the price of the items enclosed.  Shipping charges will not be refunded.

 

Calgary Area

I am currently offering a local pick-up option for the Calgary Area. Please select "Local Pick Up" at check-out. I will follow up on your order confirmation via email to set up a time for pick up and to make sure you know where to come and where your yarn will be.

 

Canada

For orders containing less than 200g of yarn, I am pleased to offer a vacuum sealed shipping option. This option is untracked and ships as oversized letter mail. This is intended to reduce shipping costs for smaller orders, but please be aware, there is a risk when choosing untracked lettermail. An untracked option is not available if your order contains more than 200g of yarn.

Tracked shipping is available via both Canada Post and Purolator. Multiple levels of service are available with each service, and the option you choose will be the one used to ship your order. Please note, Purolator does not deliver to rural addresses or PO boxes.

 

United States

As of November 2025, Brine Dyeworks will be using "Chit Chats US Edge" to ship all US orders. Chit Chats is tendered to USPS, and all orders include tracking and insurance.

All of Brine Dyeworks' yarns are spun in Canada, thus making them CUSMA compliant. You should not be charged any additional tariffs or fees on delivery.

Tiered shipping rates are offered based on parcel weights/ number of skeins:

0-300g, approx. 1-2 skeins: $13 CAD

301-550g, approx. 3-4 skeins: $19 CAD

551- 1050g, approx. 5-8 skeins: $24 CAD

If you require shipping for a US order larger than 1050g/ 8 skeins, please send me an email at hello@brinedyeworks.ca so I can sort something out for you!