Order Fulfillment & Shipping
Order Fulfillment
Once you have placed your order, payment generally will be processed within 48 hours, at which point you should receive order confirmation via Shopify. If you are missing your order confirmation, please check your spam/junk folder, as sometimes these notices end up there.
In-stock orders will usually ship domestically within 3-5 business days, or within 5-7 business days to the United States. In general, my drop off days for Canada Post and Purolator are Wednesday and Friday, and my drop off day for Chit Chats is Wednesday. If there are any delays in getting your order to the shipping depot, I will email you to let you know.
Dyed To Order items will usually ship within 3-5 business days following production. Estimated production timelines are quoted on individual product listings. These quotes generally contain a bit of grace time, but in the event production is taking longer than anticipated, I will email you to let you know.
Shipping
General
Items will be shipped to the address listed on your order. Please double check your address so that items are not misplaced.
Customers who place multiple orders can request combined shipping. Please contact me at hello@brinedyeworks.ca as soon as possible after ordering if you would like to combine shipping.
Please track your package through Canada Post, Purolator, Chit Chats, and/or USPS and contact THEM directly if any issues arise. Once packages are accepted by by the shipper, Brine Dyeworks cannot and does not assume any responsibility for lost, stolen, misplaced, or damaged items. Brine Dyeworks cannot replace or refund any packages that have been confirmed as delivered.
In the event a package is returned to Brine Dyeworks because it has been “refused”, or deemed “undeliverable”, a refund will only be issued for the price of the items enclosed. Shipping charges will not be refunded.
Calgary Area
I am currently offering a local pick-up option for the Calgary Area. Please select "Local Pick Up" at check-out. I will follow up on your order confirmation via email to set up a time for pick up and to make sure you know where to come and where your yarn will be.
Canada
For orders containing less than 200g of yarn, I am pleased to offer a vacuum sealed shipping option. This option is untracked and ships as oversized letter mail. This is intended to reduce shipping costs for smaller orders, but please be aware, there is a risk when choosing untracked lettermail. An untracked option is not available if your order contains more than 200g of yarn.
Free shipping is available for orders over $180 CAD.
Tracked shipping is available via both Canada Post and Purolator. Multiple levels of service are available with each carrier, and the option you choose will be the one used to ship your order. Please note, Purolator does not deliver to rural addresses or PO boxes.
United States
Effective September 10, 2026, US orders are paused until cross-border trade conditions improve.
The recent changes to US tariffs on Canadian goods have made shipping across the border so much more complicated. There is a lot of conflicting information about how the new tariffs apply to Canadian-made yarns, including CUSMA-compliant products, and the rules and their interpretation seem to be changing constantly.
As a small business, I honestly feel a little out of my depth trying to navigate the constant changes and uncertainty. I’ve made the difficult decision to pause US ordering until things become clearer and more predictable.
I hope this is temporary. Thank you so much for your patience, understanding, and continued support.
